Last updated: [date]
Template to check before publishing: fill in the highlighted parts. This is not legal advice; check it against the ICO's guidance for small businesses (ico.org.uk).
Solescan is run by Soleman Ltd, registered in England and Wales, company number [number], registered office [address]. Contact us at [email protected].
When you book a collection or ask for a quote we collect your name, phone number, address, postcode, the number of pairs, the service and type of clean you choose, the collection day and time you pick, and anything you tell us about your shoes. If you message us on WhatsApp or by email, we also receive those messages.
Solescan Members: if you join, we collect your name, email address and date of birth, and whether you agreed to receive offers by email.
Remember my details: if you leave this box ticked when you book, your name, phone number, address and postcode are saved in your own browser on this device, so they are filled in next time. They are not sent to us by this feature. Untick the box, or tap "Not you?" on the booking form, to delete them.
Solescan app: if you add Solescan to your home screen, your phone keeps a copy of our website pages so they open quickly and work with a weak signal. It does not collect any extra information.
SoleScanner: the shoe photo you choose is checked on your own device (to confirm it is a shoe and suggest a care plan). The photo is not sent to us or anyone else. The brand, model and material you pick are also not sent. [Update this section before SoleScanner starts sending photos to us for grading: what we keep, for how long, and whether photos help train our grading model.]
Only to reply to your request: to give you a price, arrange collection and return, and look after your shoes. We use it because you asked us to (steps before a contract). We don't sell your details or use them for marketing unless you agree.
For members, we use your details to run your membership and send your Solescan phone pass. We use your date of birth to check you're 16 or over and for a birthday offer. We only send member offers by email if you ticked the box to say yes, and every email has an unsubscribe link.
We keep quote requests for [e.g. 12 months] if you don't book, and for as long as needed for our records if you do. We keep member details while you're a member, and delete them [e.g. 12 months] after you leave or ask us to. You can stop offer emails at any time.
You can ask to see, correct or delete your information, or object to how we use it. Email [email protected]. If you're unhappy, you can complain to the Information Commissioner's Office (ico.org.uk).